Course Description

This highly impactful and interactive training course provides useful insight and guidance for accreditation bodies providing related services for yet other conformity assessment bodies on assessment requirements per ISO/IEC 17011:2017 standard. The training course delves into step by step techniques on how to conduct an assessment and explores the competency requirements for Lead and Technical assessors.

Learning Outcomes and Topical Outline

Participants will learn about:

a. How to apply the ISO/IEC 17011:2017 standard

b. Competence requirements for the assessment team

c. How to conduct an assessment

d. Lead Assessor qualities and expected responsibilities

Pre-requisites

-Training in any ISO standard

Asset:

-Knowledge of accreditation process

-Auditor experience

Target Attendees

–Assessors, Quality professional and Potential Assessors

Areas of Focus

Part 1 of 3 part Series–General Assessor Training Course

• Application of the ISO / IEC 17011: 2017 standard.
• Competence requirements for the assessment team.
• Support with the ISO 19011: 2018 document.
• Principles of an assessment.
• Stages of the assessment process.
• Techniques used in the assessment.
• International documents of best assessment practices

Series 2: General Assessors Training Course-Conducting an assessment

 Review of each stages of the assessment process.

• Requirements related to the assessment processes.
• Review of mandatory document requirements.
• Requirements related to decision making.
• Assessments carried out through ICTs.
• Functions of the assessment team.
• Performance evaluation of the assessment team’s.
• Assessment´s administration.
• Program and planning of assessment.
• Practical workshop on how to carry out an assessment (with role play).

Series 3: General Assessors Training Course-Lead Assessor/Technical Assessor Training

Leadership Theory.

• Definition of leader.
• Grid Theory Management.
• Situational leadership.
• Leadership with Coaching.
• Application of leadership in assessment.
• Responsibilities of the Leader.
• Authority and Functions.
• Selection and Coordination of the assessment team.
• Tasks of the leader.
• Monitoring of results.
• Leadership Assessment.
• Feedback to the work team.
• Competency required to perform as lead Assessor.
• Standards for the qualification and selection of lead auditors.
• Recommendations for Performance Improvement.